Customer shipping experiences – telling it how it is.


I would like to say a big thanks to you and your team. I am very impressed with your service and the quality of communications when you shipped my TVR.

Steve

Just a brief message to let you know that my car arrived yesterday, early evening. It was a pleasure to ‘see’ it after all this time without, and i went for a turn around the ‘block’ straight away. Thank you for your expertise in executing the transit to the U.K

Jean A

Thanks for everything. It was as smooth as the All Black thrashing the Aussies, GREAT! Your help is much appreciated.

Paul

“Under pressure against severe adversity, McCullough delivered. My family and I are eternally grateful how they capably removed an enormous stress from our life.” Thanks for all your help. We would definitely use your services again, and thoroughly recommend you to others. Cheers

T. Smythe

“McCullough really know how to get your cargo moving. Anywhere. Anytime. Faultlessly.”

S. Lynch

“McCullough handled it all. Shipping, Customs and MAF clearance, packing, transport, delivery and insurance. Throughout the entire process I felt completely at ease in their capable and confident hands. Their results were so perfect they blew my expectations out of the water!”

B. Logan

The process was so easy. Thank you Joe. I will recommend your services.

C. Adams

“I found my dream car, a 2012 Mustang Big Boss and I just had to get it back to NZ. Fast! Obviously I wanted a shipping company that had meticulous processes in place and meticulous attention to detail. McCullough over-delivered. They picked my Big Boss up immediately, packed it in a container and had it sailing within 7 days. Once it hit the Auckland port, it was cleared in 3 days and safely nestled in my garage within 5 days. Not a scratch nor a day wasted. Not even any additional fees. Their whole process was professional and perfect. A first-class act.”

R. Clark

“I was looking at importing cars from Japan. I found many companies online who promised a lot, but did not get back to me in time. Others who gave prices that were too expensive or delivery times that were too long. McCullough offered me accurate and competitive pricing within 28 hours and backed it up with comparatively quick delivery schedules and personalised service. They’ve been brilliant and I’ve never looked back. I’ve been importing Japanese cars with them now for 5 years.”

Peter C

“Definitely use you guys from now on. Zero headaches. All so easy.”

Doug McLeod

“We were genuinely worried about our much loved Commodore being damaged in loading and shipping from Australia to NZ. However, Joe immediately set us at ease with his knowledge and his calm can-do attitude. He personally stayed in touch while our Commodore was in transit – just to keep us up-to-date and manage any trepidation. McCullough provided us a trustworthy, first class service with flawless execution.”

Ross Hill

“McCullough Ltd, handled the whole process impeccably. They saved me multiple headaches by sorting out all the documentation on my behalf. They Custom and MAF cleared my cargo within 3 days (when my last shipment (not with them) took 2 weeks. Their process was absolutely simple and stress-free. My cargo arrived in perfect condition. Would recommend highly.

Adrian Lodge

“Our 3 pallets arrived at the door in the UK 2 weeks ago and everything was just as we last saw it. Zero breakage or damage. McCullough’s effort and attention was exceptional – particularly as this international move had the potential for lots of stress. They made it easy for us – they were always lightning fast at responding to our numerous questions, offered us great suggestions and everything that was promised was delivered. They kept us informed and looked after our ‘little concerns’ throughout the whole process. Truly exceptional service.” I have another 6 pallets for them next week!

Frank G

“I called McCullough Ltd when my old agent failed to unpack up my Drain Truck from the wharf. I had only 7 days to get my truck onto a job in Tauranga. McCullough promised to make the deadline date and they delivered on their word. Not only did McCullough make the deadline but they were less expensive and thoroughly more competent than my previous agent. I urge anyone looking for a new customs agent to call McCullough, particularly if you want to have your machinery delivered without a scratch and on time.”

Phillip Lee

“I can’t fault McCullough’s flawless1-2-3 step process. 6 weeks from start to finish. My car left USA and arrived in Auckland in the EXACT condition I expected it to. I’m TOTALLY happy but my wife….hmmm…. Because it was such a painless experience, I’m now bringing my dream car into NZ which means that we either extend our garage or her car is out on the driveway!”

Barry Briggs

“You guys made it so easy – thank you so much, let me know if you need a reference.”

Lucy Prada

“Amazing. Joe at McCullough’s completely took charge and got all the paperwork and other requirements arranged and delivered. He rang me with regular updates. My Audi RS 5 Coupe arrived in perfect condition. I don’t believe that any other shipping company could touch McCullough’s level of personal service, standards and results.”

Max F

“Returned from the USA leaving my bike that I had travelled with for 5 months with McCullough Ltd in LA. It arrived 3 weeks later in perfect condition. Thanks McCullough Ltd – will definitely use you again next time.”

Jacob Manks

“I was nervous about shipping my boat – particularly spending heaps of money and getting landed with errors and hit with additional costs. McCullough did exactly what they promised. I calculated that McCullough saved me 1000s of dollars and countless hours, by taking control and handling everything AND offering me clever insights and recommendations. Their shipping process was faultless and they managed my budget and expectations meticulously.”

Aaron Buxlink

“I wanted my huge motor home brought to NZ from LA with inner cargo (clothes and sports gear). Initially I felt overwhelmed by the process and all the custom rules but McCullough Ltd carefully stepped me through each one until I absolutely knew what was going on and had complete confidence that McCullough had everything under control. My only regret is that McCullough doesn’t control the price of Oil!”

John Barnett

“Southampton to Auckland – wharf to garage. 35 days. Hundreds of dollars saved from specialised advice on complying with NZ vehicle standards and MAF requirements. Frequent updates with photos, phone calls and personal inspections. Would defiantly recommend McCullough”

Steve Vann

“All I knew was that my rental vehicle was costing me money…daily…and I needed my car back from Brisbane on time and in perfect condition. I had no idea how it would happen. McCullough sorted all the details, red tape and other necessities. They picked up my car, took photos and kept me informed throughout the whole process. And bang on time, I received the invitation to view my car at the bond store. Couldn’t’t be happier with the result.”

Julie Gibbs

“I told McCullough what I needed. From there, they handled the rest. It really was as simple as that. Couldn’t ask for better…or for more.”

Vaughn Lowe

“Thank you so much for the support through the last few weeks. Ben was excellent in updating me while you were away. You guys are doing a great job! Would most certainly recommend to friends. Really appreciate your help again.”

Raj

“Everything was good and the caravan is in fine condition. We are really please with it. Thanks for arranging the shipping and importing of the caravan. It has been a very smooth and easy process – thanks very much!

Nigel Cleine

“A note to say thanks for your seamless process of getting the car from the UK . It was a pleasure to deal with you and your company . I will certainly use your services again and recommend your to anyone contemplating an import.

John

“A big thank you to Ben and the team for a easy and stress-free shipment of my vehicle from Australia. Ben kept me up to date every step of the way and answered all my questions. Would definitely recommend to all!

Sue

“Wonderful! Saw my vehicle at compliance this morning, when I went to fill in forms etc. Thanks so much for all your help!”

Lisa

“Picked up the caravan yesterday, and towed it to Tauranga with no problems. Thanks for a job well done. We are now looking forward to using it this Summer.”

Graham B

“Picked up my caravan today and very excited to go away for a weekend now. Thanks for all your help with it and I will be in contact with you if we decide to upgrade at some point.”

Judy

“Hi Joe, It was an amazing experience to pick the car up yesterday, and I am absolutely thrilled with it. I am very pleased with your professional approach and can-do attitude, and will definitely recommend your services. And if/when I decide to bring another car in, I’ll be in touch with you. I really appreciated your assistance earlier this week, and I have learned a lot about the process. It has helped me understand the whole shebang a lot better! Kind regards, and season’s greetings”

Didier

“I picked up my car on Tuesday last week, and compliance and registration was completed on the day. I am writing to thank you very much for your outstanding service. I have no hesitation in recommending you to others, and have already given your contact details to a couple of people. Now that a few people know I have imported a car, pain free, I have been surprised at the numbers who now also want to do the same. You wouldn’t want to be a car dealer in NZ. Once again, thanks very much for your help.”

John W

Thanks for your help. I will continue to tell friends and family to use McCullough Ltd for their freight requirements.

Mike

Just want to say thanks for the smooth way in which everything has been dealt with. Very happy with the service everyone has provided in importing our caravan.

Christine

Hi Joe Picked the BMW up from the Compliance Centre on Thursday. Went straight through with no problems, so that concluded what was a pretty painless process from start to finish (as you’d advised it would be!). Not only that, but I’ve got an absolutely fantastic car at a bargain price…. I can thoroughly recommend these 335D’s ! So the reason for the email is just to say thanks for your help and very clear advise, and for the efficiency of your service. It does make such a difference when dealing with someone who is so helpful. I may well bring another car in very soon, and you’ll be hearing from a couple of mates who now have your number and my recommendation !!

Glen E

Hi Joe, just letting you know we now have the car and my wife loves it to bits. Thanks for your awesome service.

John

Hi Joe Yesterday was my wife’s birthday so I gave her the Mercedes E250 you guys arranged for me. The car is fantastic and the whole process that you guys managed was faultless. I would certainly like to use you both again for our next one and would be happy to recommend your services if required. Thank you again.

Wayne

Hi Ben Just want to thank you for everything, you made it so easy and it has been a pleasure to do business with you and your company.

Maxine

Hi Joe Just a short thank you email for the excellent service provided! We are most happy and delighted with our purchase and your guidance through this process was great. Thanks again and have a great day

Stephen

I used Joe to import a car from the UK. There were lots of potential risks but Joe provided solutions all the way through that made the whole exercise rewarding and risk minimalised. Highly recommended.

Peter

Hi Joe Quick email to thank you for organising the Discovery for me. Fantastic vehicle and in brilliant condition. Thanks to Joe and the team at McCullough for shipping and clearance services and VSS for rapid certification. Appreciate your going the extra mile for arranging the accessories etc. for me. Awesome job all around guys. Definitely recommended! Kind regards John F. Hawke’s Bay NZ

John F

Hi Joe, Just wanted to confirm that the Mondeo has arrived safe and sound and to say thank you for baby sitting me through the process. It was much appreciated and I’d happily recommend you and your company to anyone looking to import a car into NZ. Many thanks

Craig

Hi Joe I was up in Christchurch getting our card fuel 24/7 site in Halswell Junction Road operational yesterday, So after that was done I popped over to the compliance centre to see the RS7, I was not expecting it to be ready until next week, but Shaun told me he could have it ready by 3.00pm, fortunately my nephew was able to drive my Navara and come home for the weekend. So I had a great drive home in my new car sooner than expected, and it is now taking pole position in my garage, great service from Shaun and his team, so once again thank you very much for all the assistance from both yourself and Giles, for turning my dream car into reality, I am very happy with my new Audi, it has been well worth the wait, I will send you a photo once my personalised euro plate arrives for it next week, RS7 V8 . Many thanks. I am recommending you both to my contacts My experience in our dealings has been Absolutely Fantastic! Great Stuff, it has been a pleasure! Kind Regards

Ken McKeown

Hi Brent, Just a quick thank you for your help with transport arrangements for my Daimler SP250. I finally have it at home - the work can begin! I appreciate your support throughout this process. Regards, Peter

Peter

Hi Ben and Joe We would like to thank you both for arranging the shipping and transport of our Ford Falcon G6E Turbo from Fremantle - Western Australia to Auckland - New Zealand recently. Your customer service and follow up support throughout the whole process was very professional and very much appreciated. Kind regards Lionel and Daryle

Lionel

Hi Joe and Brent, I just wanted to send you both a quick message to thank you for all of your assistance in importing my car from Japan. Cheers, Rob

Rob

Hi Ben, We have collected our vehicles on Friday. Thanks very much for shipping the vehicles and your expertise in the process, the vehicles arrived in excellent condition. The compliance centre were amazing, they were falling over themselves to help and get us on the road. Once again thanks very much. Best Regards R & A Barriball

R & A Barriball

Hi Joe and Ben. Picked it up my Commodore last night. Thanks to you and Joe and McCullough's for organising the shipping home and all the other bits and pieces that were required. My $90,000, 600hp toy arrived safe and sound and I very much appreciate that. Cheers guys Bill - April, 2016

Bill

Hi Ben The caravan made it safely to the auto electrician in Hamilton. The caravan flew through with Rego and WOF and is now back here at the farm. Tows very well. We were very satisfied with your Trans Tasman import arrangements thank you. Will definitely be recommending you to friends and family. Jane - December, 2015

Jane

Hi Joe VINZ called me just now, ready to collect. Thanks for your great service, I wouldn't hesitate to recommend your company. Regards John

John

Hello Joe We collected the Jaguar today and have enjoyed our first, albeit brief drive home and are looking forward to our first long trip over summer. Thank you for all your efforts and personal involvement in making the purchase and importation so seamless and reasonably stress free, I really appreciate it everything you did in making this happen. Have a wonderful Christmas and a very Happy New Years. Regards Stephen W

Stephen W

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